There are many different apps and services to communicate with others via message. However, the telephone continues to be something that we all use, especially in business. The downside of phones is that you have a specific number tethered to a specific device. This can be a challenge if multiple people need to monitor a line or you have multiple devices. As they tend to do, Google has a service to help with those challenges called Google Voice.
Google Voice is a service that allows you to either transfer an existing phone number to Google or create a new phone number and manage all calls, messages, and voicemails from the app. This puts the phone number in the cloud, cutting the ties from any specific phone. Then, it becomes a number you can manage however you want and on whatever device you want.
Google Voice is free of charge to all user accounts and every account can access all the features with no additional costs.
However, if you choose to use Google Voice for business by connecting it to GSuite, there are fees associated. There are three pricing options available: The Starter Plan at $10 per user/month, The Standard Plan at $20 per user/month, and The Premier Plan at $30 per user/month. Google recommends The Standard Plan, which allows an unlimited number of users to have access to the number in an unlimited number of domestic locations.
Additionally, while you can accept and make calls to numbers outside of the US, there are calling rates. Most rates lie at less than a dollar a minute.
Google Voice is probably not enough to replace a mobile number tied to a cell phone, but it is a good option for managing a number or for getting a cheap business number. You can even create a vanity number when you first sign up to match your business, if available. It is free for personal use, so there’s nothing to lose if you give it a try!